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(0800) 567 7764

Terms & Conditions

Refurb Phone Store Ltd provides their services to you subject to the following conditions. If you visit or shop at, you accept these conditions. Please read them carefully.

When you visit Refurb Phone Store Ltds online store, or send us e-mails, you consent to receive communication from us via e-mails. You agree that all agreements, notices, disclosures and other communications that we provide to you via e-mail satisfy any legal requirements that such communication be in writing.

You will be able to access and view the majority of this Website without having to register any details with us. (However, particular areas of this Website will only be accessible only if you have registered.) 


  • You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. 
  • The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. 
  • No part of this Website may be reproduced without our prior written permission. 


  • We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. 
  • This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so. 


  • With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
  • When using this website you shall not post or send to or from this Website any material:         

          a)    For which you have not obtained all necessary consents;                                                          
          b)    That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;                                                                           c) Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 

  • (We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of our terms and conditions.) 


  • Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. 
  • If you choose to access a third party website linked to from this Website, it is at your own risk. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

          a)  You do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
          b)  You do not misrepresent your relationship with us or present any false information about us.
          c)  You do not link from a website that is not owned by you.
          d)  Your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom. 

  • If you choose to link to our website in breach of Paragraph our terms & conditions, you shall fully indemnify us for any loss or damage suffered as a result of your actions.


  • The prices shown on this website are in £ sterling.
  • All prices are exclusive of VAT & Carriage of £8.95 to be charged at checkout.
  • VAT is charged at the rate of ruling on receipt of payment.
  • Carriage charge is £8.95 per order (UK MAINLAND ONLY).
  • Although we endeavour to keep prices correct at all times, increases & decreases do occur.
  • Prices may be subject to change without notice.
  • Please check price & availability before placing your order.
  • We will inform you (the customer) of any change before dispatching the goods and If for any reason you are unsatisfied, a full refund (of any monies paid) will be credited back to you, and your order cancelled.


  • All orders for delivery within the UK mainland will be charged at £8.95 per order.
  • Deliveries are made by courier services, Monday-Friday, 8.30am-5.30pm, of which the package/s must be signed for.
  • Orders over £500, will be delivered FREE of charge.
  • Please contact us, if you would like to enquire to the cost of Carriage charges elsewhere.
  • Unfortunately we are unable to specify a delivery time although special deliveries can be made on request, prices on application.
  • We endeavour to deliver all goods on a Next Day delivery. This will depend on the time of ordering, goods ordered, quantity & availability. Refurb Phone Store Ltd will contact you the customer should there be any delay.
  • Whilst every care is taken, to ensure a quick delivery, certain circumstances can be beyond our control, i.e. adverse weather, strikes etc.
  • All goods are insured by Refurb Phone Store Ltd, whilst in transit, until signed for by you (the customer).
  • Unfortunately we cannot deliver outside the UK.


  • Whilst every attempt is made to make sure that product images are correct and of a high quality at the time of publication, unfortunately this cannot always be achieved.
  • Refurb Phone Store Ltd will always endeavour to be as accurate as possible with the content of this website. To help the customer with their purchases.
  • Refurb Phone Store Ltd does not warrant that all content on this website be accurate, complete or error free.


  • Due to demand, Products shown on this website may not always be in stock.
  • You will be advised of availability and estimated delivery date should there be a delay.
  • If for any reason you are not happy with the estimated delivery time, we will gladly give you (the customer) a full refund.


  • On line Ordering – Paypal Secure Payments & all major Debit/Credit cards accepted (excluding American Express).
  • By Post – Cheques.
  • All goods will be dispatched on receipt of cleared payments.


  • All our products come with a 12 Month Warranty, at NO extra cost, from the date of purchase.
  • All our Refurbished products are Grade "A" and have been professionally tested, sanitised and all line cords & curly cords are replaced, and finally shrink wrapped.
  • If on delivery, the package is damaged in any way, please refuse the delivery.
  • You must notify us with 48 hours of delivery, if the goods are faulty/damaged in any way.
  • The warranty does not cover accidental or wilful damage or wear & tear.
  • Refurb Phone Store Ltd reserve the right to repair, replace or credit items at its discretion.
  • It is the responsibility of the customer to ensure the safe return of goods to Refurb Phone Store Ltd at the customer’s expense.

“What to do if your product develops a fault within the warranty period”

  • In the unlikely event of a fault occurring within the warranty period, please contact us on 0800 567 0064 (lines are open Monday-Friday 9am-5.30pm), or e-mail us at 
  • Where a returns number will be issued. This returns number should be written on the outer packaging, not the actual product box.
  • All faulty goods should be returned to:-

               Refurb Phone Store Ltd
               Returns Department (RA) 
               Unit 1
               Lawson Hunt Industrial Park
               Broadbridge Heath
               West Sussex
               RH12 3JR

  • Enclosing a copy of your invoice, as proof of purchase, the invoice will have all your details on that are required, i.e. name, address, telephone number & goods description.
  • Please also enclose a brief description of the fault/problem.
  • All goods must be returned in ‘as new’ condition, boxed in the original packaging, complete with accessories and instruction booklets. 


  • The customer is required to inspect the goods on receipt, and notify Refurb Phone Store Ltd of any Defects or complaints within 7 Days.
  • In the event of receiving faulty/damaged goods, please see above “What to do if your product develops a fault within the warranty period”
  • All goods must be returned in ‘as new’ condition, boxed in the original packaging, complete with accessories and instruction booklets. 


  • Refurb Phone Store Ltd reserve the right to refuse the return of goods ordered in error. Such errors must be notified to Refurb Phone Store Ltd within 7 days of receipt of the goods.
  • No reasonable request to cancel an order will be refused by Refurb Phone Store Ltd.
  • Goods of a special nature or bulk orders, ordered by the customer cannot be cancelled without written consent from Refurb Phone Store Ltd.
  • Refurb Phone Store Ltd reserve the right to charge a handling fee of up to 25% of the invoice amount, if the goods have already been dispatched before cancellation is received by the company.


  • A full no quibble refund, will be given for any error made by Refurb Phone Store Ltd. On receipt of goods (if dispatched) returned in ‘as new’ condition, boxed in the original packaging, complete with accessories and instruction booklets.
  • A full refund will be given for damaged goods.
  • A credit note will be issued against goods ordered in error by the customer, excluding the delivery charge, if applicable, or a refund if requested by the customer in writing to Refurb Phone Store Ltd, subject to the handling fee of up 25% of the invoice.
  • Every effort is taken to ensure that the customer is fully satisfied. After all, we would like to keep you as a customer.
  • Our refunds policy does not affect your statutory rights.


  • We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. 
  • The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website. 


  • Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website. 
  • Nothing in these Terms shall exclude or limit liability for:

         (i)   Death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977). 
         (ii)  Fraud. 
         (iii) Misrepresentation as to a fundamental matter.
         (iv) Any liability which cannot be excluded or limited under the law of the United Kingdom. 


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Refurb Phone Store Ltd owns the copyright to all content on this website. No part of this website may be reproduced or transmitted in any form, without the prior written permission of Refurb Phone Store Ltd.